Performance Management

Addressing under-performance can be tricky, leading to legal complexities. You need to keep things fair, protect your business, and follow employment law and ACAS guidance. If it’s not handled properly, you risk grievances, discrimination claims, or unfair dismissal cases. We can deliver clear, confident support at every stage of the performance management process.

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Grey image placeholder with image icon centralised

Tailored capability and performance policies

We write and update practical, tailored policies that are practical, legally compliant and aligned with your operations.

Setting objectives, appraisals and gathering evidence

We’ll help you with measurable objectives, fair appraisal frameworks, and evidential records to support lawful capability decisions.

Managertraining and making adjustments

With effective manager training, we can help you conduct reviews professionally, provide constructive feedback, take accurate notes, and manage reasonable adjustments where needed.

Supportive and structured performance improvement plans (PIPs)

We create performance plans with clear expectations, timelines, support measures and milestones to help employees improve while protecting your business.

Managing sickness, mental health and protected characteristics

Guidance through cases involving sickness, mental health, pregnancy or other protected characteristics, helping you manage risk of discrimination and treating people fairly.

Representation at ACAS and Tribunal

If early resolution isn’t possible, we’ll represent you at ACAS Early Conciliation and defend your position at Tribunal if a claim is made.

Questions we’re often asked

What is performance management?

It’s a structured way to deal with under-performance and help employees improve, while staying compliant with employment law.

When should I start a PIP?

When informal feedback hasn’t worked and there’s clear evidence of ongoing under-performance.

Do I need a written capability policy?

Yes. A written policy sets expectations, keeps things consistent and makes your decisions fair and easier to defend.

What are reasonable adjustments?

These are changes you make to help disabled employees carry out their role without disadvantage.

Can I dismiss someone for poor performance?

Yes, but only after a fair process that includes support, clear warnings, and reasonable adjustments where relevant.

What is ACAS Early Conciliation?

It’s a process where ACAS helps employers and employees try to settle disputes before they go to Tribunal.

Trusted by organisations, families and professionals across the UK
Georgia was incredibly helpful throughout the process of reaching a settlement with a previous employer. Georgia took the time to understand my personal situation and provided clear, considerate, and professional guidance at every stage. Her support made a complex process much easier to navigate, and I felt reassured knowing I was in capable hands.
Employment Client
Trusted by organisations, families and professionals across the UK
Chris is a great listener, clear communicator and, in my opinion, a genuinely good, kind human being. I have no hesitation in recommending Blacks in Leeds for any legal matters you may have; you'll be in good hands.
Employment Client
Trusted by organisations, families and professionals across the UK
I have dealt with Chris Allen recently concerning some rather upsetting and extremely delicate matters. Chris and the team have proved to be reassuring, down to earth and absolute consummate professionals.
Employment Client
Trusted by organisations, families and professionals across the UK
Blacks helped us think beyond the sessions by supporting us to consider how the legislative changes translate into day to day behaviours and what this means for our culture in anticipation for our policy to be launched. This has supported follow on training delivery internally surrounding misogyny, misogynoir and trans-misogyny.
Employment Training Client
Trusted by organisations, families and professionals across the UK
We had an excellent experience working with Blacks. From the moment we reached out to request training, they responded quickly and took the time to meet with us early on to understand our needs and the wider organisational context. They were patient and flexible as we worked through our planning.
Employment Training Client
Trusted by organisations, families and professionals across the UK
Ellie was absolutely amazing through the whole process. She made me feel at ease and was very efficient at replying to my emails and queries. I would also like to say a thank you to Jemma who was the first one I engaged with and made me feel comfortable and less anxious.
Employment Client
Trusted by organisations, families and professionals across the UK
I worked with Tom during a very stressful and time-sensitive settlement, and I’m genuinely so grateful for his support. From the start, he was calm, practical and incredibly thorough, which made a huge difference at a point when everything felt overwhelming.
Employment Client
Trusted by organisations, families and professionals across the UK
The service was 11 out of 10! Ellie kept me on the straight and narrow. She navigated the legal side and the emotional side incredibly well. She advised me brilliantly and I couldn’t be happier with that
Employment Client
Trusted by organisations, families and professionals across the UK
Euan Lawrence helped me with a HR issue with a former employee, and I was extremely impressed by his professionalism and the clarity of his advice in translating complex legal ease for the less legally minded individuals such as myself – I would fully recommend.
Employment Client
Trusted by organisations, families and professionals across the UK
Outstanding service from start to finish. The team’s work rate, speed of response, and legal knowledge were second to none. They consistently went above and beyond to get things done efficiently and with care. Special thanks to Richard P and Pete K for their exceptional support – true professionals!
Blacks Client

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